7 Nov 2019
Open Dental Software Response
6y-From the CEO at Open Dental:I am the CEO at Open Dental Software and would like to take the time to respond. I strongly believe our managers, supervisors, and other employees are above average in competence. We almost always hire supervisors and management from within, and they are chosen by how they fit into the position, not who they eat lunch with. Yes, I am abrasive, blunt, and sometimes rude, but I try to be respectful and I am sorry that I rubbed this former employee the wrong way. I am always willing to apologize if I have hurt someone's feelings.I rarely have to let employees go and when I do, it is always tough and I try and take the time to do it in person. We have the best engineers in the business, and while we don't write software the way this person thinks we should, it is well thought out. I think it is not an accident that we have been growing at 30% annually for 16 years in a row. We highly value diversity and inclusion. I am not sure what college fraternity this person spent time in or what kind of experiences they had in fraternities, but I take great care to provide a safe workplace and find the comparison of our company to a fraternity to be spiteful rather than honest. We not only give paid vacation and sick time (PTO), we allow planned unpaid time off as long as there is a return to work plan. Our turnover rate is very low. We have around 250 employees and I am personally there for nearly all terminations and they are few. In the last three years we have had to let two engineers go and two other engineers have left on their own, both moving out of state. Sometimes it just doesn't work out.