Genuine dedication to mission and staff - IT Support Technician One2One Employee Review

Growth oriented Strong core values Awesome People Thriving Culture

Adapting to change as the company evolves and grows can feel challenging.

Most positions have the option to work remote one or two days each week. Culture Committee plans lots of events for employees from handing out snacks to coordinating appreciation breakfasts. The EOS methodology helps with solving issues (when the group is willing to tackle major problems). Most tasks have a written procedure to reference (but these are not reviewed often and updates require approval). There are some great clients and coworkers, with a focus on finding ways to make the customer experience great. It is nice to see women in positions of power and leadership. Technicians develop relationships with clients and show pride in their work.

There is an unusually high turnover rate - the people who quit tend to feel as though they've been beaten down, and the ones who are fired tend to be burnt out from trying to meet unrealistic expectations. They have trouble hiring and retaining management which speaks to the inexperience of leadership. The Culture Committee is run by employee volunteers, but it can become a large portion of the job - focusing on your regular workload instead will come up in employee reviews. The phrase "What is the root issue?" is said often, but employees do not feel comfortable speaking openly and honestly because critiques are more likely to be argued against instead of discussed. There are too many procedure documents and they can be difficult to locate and are too long to be referenced each time you do a task. If someone has a question about a process, they are referred to the procedure and the assumption is that the written procedure is always correct (screenshots are required to prove that there are errors because management will not open the document themselves to verify their claims). Decisions and changes are VERY slow since leadership will take several weeks to discuss. They encourage ideas, but rarely take them into serious consideration. They claim to want to empower their clients, but in reality they want to see how much money they can squeeze out of them before they get tired of it and find a new MSP or go back to an internal IT department. This is a private company run by a married couple so they always have temporary positions (and company vehicles) available for their children. If you are not religious (Christian - mainly Catholic) then be prepared to hear prayers at company events and mentions of God in meetings. It isn't shoved down your throat, but it is definitely present and the assumption is that most people go to church.