Octiva

I love this company - Telehealth Nurse Octiva Employee Review

5.0

18 Aug 2023

Recommend

CEO approval

Business outlook

Pros

-Fully remote company. I’ve been employed for already 6 months + and the team is AMAZING! I literally have no complaints. From the CEO, to the manager and the rest of the team are very humble people. -Work life balance -The pay is honestly reasonable for the role. -No micromanaging -Supportive team

Cons

-It is a startup, so you are expected to adapt to the many changes and the new companies that we link with. You have to learn a variety of EMR’s. IMO not much of a con but if I have to say anything it would be that. -No benefits (as of right now)

Octiva Response

2mo

Thank you so much for taking the time to share your experience — it truly means a lot to our team. We're thrilled to hear that you've found the culture supportive, the leadership approachable, and the work-life balance strong. Those are things we work hard to foster every day. You raise a fair point about the pace of change. As a growing company, we're constantly onboarding new clients and integrating with new EMR systems, and we know that can be a lot to keep up with. We're always looking for ways to make those transitions smoother. On benefits — great news. Since you wrote this review, we've made significant strides on that front, including launching a company 401(k) plan. We're committed to continuing to build out our benefits offerings as we grow. We're lucky to have dedicated team members like you. Thanks again for the kind words and for being part of Octiva!

3.0

1 May 2025

Customer support specialist

Recommend

CEO approval

Business outlook

Pros

•The job itself is rewarding if you enjoy helping people and solving problems. •The company offers remote work, which is a huge plus. •Training is thorough, and expectations are clearly outlined at the start. •I’ve had supportive interactions with a few team leads and coworkers

Cons

•Frequent tech issues, including call drops and connectivity problems, affect performance but are often viewed as employee errors rather than system flaws. •Management communication can be inconsistent. Sometimes it feels like decisions are made without enough insight from those actually doing the job. •Updates to tools and platforms (like switching from Teams to Nextiva) have made communication less transparent instead of better. •Feedback tends to focus on what’s going wrong rather than recognizing what’s going right.

Octiva Response

2mo

Thank you for the thoughtful feedback — we appreciate you sharing both the positives and the areas where you see room for improvement. We're glad the work feels rewarding, the training has been solid, and you've had supportive interactions with your team leads and coworkers. On the tech concerns — we're always happy to work one-on-one with team members to troubleshoot and optimize their setup. If you're experiencing call quality challenges, please don't hesitate to reach out so we can help identify and resolve the issue together. Your points on recognition are heard. We're continuing to improve how we manage change, gather input from the team, and ensure feedback goes both ways — including recognizing what's going well. Thank you for being part of the Octiva team. Feedback like this helps us grow.

I love this company - Telehealth Nurse Octiva Employee Review

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