Enjoy the fun - Software Developer OTRS Employee Review

4.0
11 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Supportive team culture with plenty of opportunities for growth, especially for those just starting their careers.

Cons

Hard to stay driven if change is slow

Explore other reviews about OTRS

4.0
28 Mar 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible working times Friendly and talented colleagues Good benefits (insurance/vacation) Encouragement to take PTO

Cons

Growing company so there can be long hours for some projects Not as competitive remuneration

2.0
5 Nov 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote work, flexible work hours

Cons

OTRS was a great place to work until everything went down with the merging with the French company EasyVista in December 2024 and their management took over. This review is about the Management from EasyVista. The open culture changed to strikt top to button management. You only receive orders without the ability to provide your thoughts. Meetings without any agenda. Meeting schedule changed 3 times or get just deleted. Back and forth decisions. Micro management… blaming others for their management mistakes… incompetence, ignorance - the worst of the worst- you name it, they will do it!

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