Micromanagement and Favoritism Create a Difficult Work Environment - Store Manager OSL Retail Services Employee Review

1.0
1 Jul 2025
Recommend
CEO approval
Business outlook

Pros

• Fast-paced work environment with opportunities to build retail and sales skills • Exposure to various store operations and customer engagement • Some supportive team members at the store level

Cons

• Excessive micromanagement: Little to no autonomy even in leadership roles • No control over schedule creation or hiring decisions despite being a store manager • Favoritism: A small group of employees were consistently favored, leading to an unbalanced and demotivating work culture • Unprofessional behavior: Manager would speak negatively about team members in front of others during store visits • Lack of empowerment and respect for on-site leadership

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OSL Retail Services Response
11mo
Hello, and thank you for your review. While we’re pleased to hear you gained valuable retail and sales expertise during your time with us, we’re sorry to learn of your overall experience and will be escalating your feedback for further review. Your constructive feedback helps us continue to grow as a company. Wishing you all the best, thank you again.

Explore other reviews about OSL Retail Services

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

You can run your business how you want. Uncapped commission/bonus earnings. Those who work hard will be taken care of.

Cons

You will put in the hours but keep the vision of success and it pays off tremendously.

3.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Easy job application, in an world where "no answer" job listings and automated ATS rejections are an all-time high Commission that allows you to earn an extra $400-800 for top-performing Mobile Experts. Check out as many cables, cases, and chargers, they add up! Isn't really physically demanding for a $14-15 dollar job. 50% discount on AT&T, Verizon, and a lifetime 20% discount on T-Mobile with Experience More/Beyond plans.

Cons

Very luck-based. This job is more luck-based than skill based. Therefore, it easily ends up to where most locations that have the best sales are ones that have the highest demand for phones. In my district, one location barely gets any sales because of nobody wanting to work there and lack of demand. Customers will get denied very frequently, especially with the "Call Wireless Order Support" denial which is on the carrier's end, and the red "Sorry..." denial, the latter where Walmart declines it for potential "fraud" and the T-Mobile denial stating "customer not approved for carrier installment plan". District Managers encourage Mobile Experts to lie about the first bill to flip prepaid to postpaid. I strongly recommend T-Mobile as it doesn't have the activation fee for Android phones. Verizon also has the highest price which makes them not recommended for lower-end Android phones but better for iPhones, considering it'd always be more expensive to go with Straight Talk upfront than postpaid.

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OSL Retail Services Response
1mo
Thank you for taking the time to share your insights. We appreciate your feedback on both the pros and cons and your perspective is valuable in helping us improve the experience for our team and customers alike. Wishing you all the best, thank you again.
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