Filthy and disheartening - Technician OMG Tech Help Employee Review

1.0
14 May 2014
Recommend
CEO approval
Business outlook

Pros

Having a full time job is great, but not in this environment. Disgusting building, misleading management and ownership, outsourced jobs. The only benefit I gained from working here was to gain experience as a technician and get a regular paycheck. They did offer health insurance. There is opportunity for advancement that usually goes to the last guy standing - the one who's willing to be put on the overnight shift - not to the best employee. Overtime is discouraged, so you won't be working over 40h.

Cons

Policies changed every couple of weeks. No holiday 1.5x pay or paid time off, ever. Most tech positions were outsourced to the Philippines, causing a substantial round of layoffs. 8 months to get the promised 90 day review. The "light at the end of the tunnel" speech from management was proven to be an empty promise. The building itself is so dirty one employee wore an N95 particulate mask to work every day, and many others suffered allergy symptoms from the moment they walked in until they left. Working there was very much like being in a psychologically abusive relationship. I was warned when I was hired by several employees that I didn't know what I was getting myself into, and I figured "it's a growing company, maybe it won't be that bad." Exactly as they said, it got worse and worse.

Explore other reviews about OMG Tech Help

5.0
21 Mar 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The management was always very helpful. The owners were very involved and thrived for constant improvement and customer satisfaction

Cons

We were Shut down for being falsely accused of scamming the customers

5.0
18 Nov 2014
Recommend
CEO approval
Business outlook

Pros

As one of the original employees of OMG, I can personally say I have experienced the peaks and valleys to their fullest. The atmosphere was positive and upbeat, and could very well be the most rewarding experience I have ever had. We sold compliantly and were extremely intrinsic of satisfying the customer's needs. It is very simple; the computers were fixed to the standards of the customer. At OMG, I was trained that the company was to never be compensated if the customer was not satisfied. We were to not "high pressure" close customers, and when necessary dismissed representatives that did not sell compliantly. Reps weren't even allowed to have pens at their desk, nor were they to have phones or store any customer info. at all. It was a generally acknowledged rule that no customer was to be overlooked or taken advantage of. We helped so many people navigate the computer. It is not easy for everyone to locate the windows key!

Cons

The biggest con of working at OMG is that the experience is no longer; What the press had failed to mention was that there are hundreds of thousands consumers that were fully satisfied. Calls were monitored for quality assurance and I can definitely guarantee that the techs took hours upon hours (even days in some cases) to properly fix the computers the right way. Anyone who was in that building knew exactly what was expected of them.

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