Just skip this one - SOC Analyst Novacoast Employee Review

1.0
22 May 2025
Recommend
CEO approval
Business outlook

Pros

The only pros are how laid back it is, not a up tight corporate feel and that you get some very limited hands on with SIEMS.

Cons

SO many. Most of the management that make any calls are disconnected with the analysts and almost make it seem like they are out to actively make your job dumber. The pay is brutally low.. like fast food work low and once you make it out of a SOC one roll you're pay remains low and is capped low so you wont get a raise after your promotion and once promoted you are on call 24/7 for the clients and the analysts to call for any questions or coverage issues. Something needed to do your job is broken at all times, you will daily need to deal with some part of your workflow not working due to the above reasons, constant patching and updated that crashes other systems. weeks of development for a fix that turns into a workaround that just becomes the normal. Little to no training, the turn around on trainers is quick most people will take the roll just to get a break from monitoring. New siems will be used with the only training provided is a sales development team video which will not help you in how to conduct your investigations or create your cases. Work load at times can be unmanageable due to the turn over you will regularly be short handed in your monitoring group. People will quit or be fired and no replacement will happen for weeks or months leaving one or two analysts to cover way to many clients at a time. You will get a break from time to time when new clients do walk throughs management will beef up the SOC by getting people to stay late or come in early to make it look like we have more analyst than we really do monitoring their environments.

Explore other reviews about Novacoast

5.0
28 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Unlimited room for growth, unlimited help from peers, remote work offered, flexible work hours if needed, no micro-managing, and overall just a good work life culture.

Cons

Some managers have a lot on their plates, making it hard to be available at all times.

1.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Supportive coworkers at the peer level Opportunity to learn complex systems early on Exposure to large-scale billing processes

Cons

Contradictory performance feedback followed by termination without completing the 90-day evaluation period No defined performance metrics, goals, or written feedback provided Inconsistent and unclear expectations around availability and work hours Unequal enforcement of standards across team members Lack of managerial oversight and limited access to direct support Unrealistic expectations for new hires to take ownership of complex systems without proper training Unprofessional and inappropriate comments tolerated within leadership Approved, legally required absence later cited as a performance issue Poor communication regarding benefits and onboarding support Termination decisions appeared subjective and not based on documented performance

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