As a former employee with direct knowledge of how things are ran in that office, i can say this.. The manager there is trying to do the best she can under the circumstances however, It is very obvious to all, the Director there is who is running the show. How can someone, anyone be able to be an effective manager there when she has a micromanager director breathing down her neck every second and is using her as HER escape goat to do her "dirty" job ? She (the director) goes to bad for the few people she likes and to bow to her while throwing trash and not caring for anyone she does not see worthy of her. One more thing. Pay there is a joke, There was a time when salary was competitive. Now, any other place for the job, pays much better. They stopped using their PRN staff a while back. They should have increased their full time staff the salary the prn's were making which is close to what a good interpreter is making these days.