Pros
Training is insane and you meet a lot of really cool people from all the different cities where NTG offices are located. The owner throws keggers and takes you out to karaoke bars and bowling alleys with tons of food and free booze. The people you work with are pretty sweet, office is laid back (people literally wear sweatpants to work and sit at their desks with chewing tobacco in their mouths all day). Loud music if you're into a crazy work environment.
Cons
Managers EXPECT you to be there at 7:30 and absolutely no one leaves at 5:00. Managers also pressure you to take a short lunch even though that's your one solace from the phones all day. People stay until like 6, and sometimes 7pm, and then you're expected to be available 24/7 to talk to lost truck drivers or angry customers. In my personal experience, some stuff went down with a truck over on the east coast and I literally had a manager tell me to lie to my customer to cover up a mistake. He literally pulled me aside one day when I told him I wasn't going to lie to customers and said "Honey, you're in the wrong business if you can't lie". I knew then that this was NOT the industry, or the company for me.
