Expectation Killer - Anonymous employee NiCE Employee Review

1.0
15 Mar 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

(1) Customer base is extremely strong (2) Ability to invest in infrastructure (3) Young & talented workforce (4) Geographical spread is far & wide (5) The Products have global acceptability & are in very high demand. (6) Salary is paid before time consistently.

Cons

1)Local Management is a rubber stamp in the hands of global management. 2)Global Management especially the one based in Israel is highly paranoid of what its team members are doing in India since they don’t have enough experience & trust in how to manage remote teams. Moreover, they themselves feel insecure in passing their knowledge to remote teams since it might affect the continuity of their employment. They are highly rude & often disguise their rudeness & lack of empathy by giving the reason that they are inherently straight forward & that is a part of Israeli culture. 3)In order to have visibility the global management relies on the feedback which the local site head gives which may not reflect the correct picture since the site head himself is dependent on his own internal sources. 4)They are unethical in variable payout & appraisals and they are influenced by your proximity to the local site head. 5)In case you are part of the senior management & for some reason you are unable to meet the customer/project expectations then they might hire your replacement without even giving you any opportunity to present your case. Alternatively, they can demote you also. 6)Full &Final settlements are not paid on time. 7)Cab Facility is pathetic to say the least. The cabs are constantly changing. The Facilities employees need extensive training on how to interact with employees including basic English speaking writing. They lack basic etiquette & mannerisms. 8)They are using age old tools for employee expenses & the local A/P team is highly unprofessional and rude when it comes to clearing the employee expenses on time. Even though they send emails trying to convince that they have improved processes, the ground reality is something very different. They always take the cover of policy & are very impractical. 9) HR is nonexistent for others, to say the least, since they are only focused on one particular business unit.

Explore other reviews about NiCE

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Position in the market forces the company to evaluate emerging technologies early and often. This creates a great opportunity to build expertise in revolutionary technologies. Unlike many large corporations, NiCE offers an opportunity to learn and participate in areas outside of your immediate job description.

Cons

Diversity of long tenured employees dating back to time as startup and recent employees joining from large enterprises can lead to differences in opinion on internal process transformation. This is manageable, but requires internal selling.

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

1. Strong culture of collaboration across departments, making it easy to partner with Product, Sales, Customer Success, and Executive Leadership. 2. Significant opportunities for professional growth and ownership, with leaders empowered to drive strategy and make meaningful business impact. 3. Smart, talented colleagues who are passionate about the company's mission and consistently raise the bar on execution and innovation. 4. Fast-paced environment that encourages learning, creativity, and continuous improvement, particularly for marketing professionals looking to expand their skill set. 5. Competitive compensation and benefits, combined with flexibility and a supportive work environment that promotes work-life balance.

Cons

Some older processes that are in the process of being modernized.

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