Decent wage - IT Netmatters Employee Review

2.0
21 Jan 2026
Recommend
CEO approval
Business outlook

Pros

The people are great You work with a lot of technologies You get a lot of exposure Personal development plans They take people with no experience

Cons

Time management expectation is difficult to follow sometimes. You get burned out easily, especially because of the high turnover, when someone leaves, you have to pick up their work, a lot of time without training for higher level tickets. No structure when it comes to job description. You could be a junior employee but getting high level tickets to work on. No short-term sick pay. The parking situation is not good, Sometimes you get conflicting information from different managers.

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Netmatters Response
4mo
Thank you for taking the time to share such a balanced review. We’re really pleased to hear your positive comments about our people, the variety of technologies we work with, the exposure this provides, and our commitment to personal development and giving opportunities to those without prior experience. Those are all areas we actively invest in and are proud of. We also appreciate you highlighting the challenges. Workload and time management expectations can be demanding at times, and we recognise the impact this can have on burnout. We’re continuing to focus on improving resourcing, knowledge sharing, and training to better support team members when taking on more complex work. We’d also like to clarify a couple of points raised. All of our offices do have access to free parking, and we encourage team members to speak with their manager or HR if they are unsure of the options available at their location. In addition, short-term sick pay is in place, and details of this are outlined in our company manual. We recognise that awareness of benefits and provisions is just as important as having them, and we’re continuing to focus on clearer communication to ensure everyone has the right information. Feedback like this is genuinely valued and helps us continue to improve the experience for our team.

Explore other reviews about Netmatters

1.0
25 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Pay is ok & decent exposure

Cons

- management are totally clueless - Toxic work environment lead by senior management - Everything needs to be logged, expects you to log 8 hours everyday leading to burnout or unethical logging - Does not take criticism onboard and usually takes it personally - HR are not there to help you, they are there to protect their clueless and often stupid procedures & ideologies - To hit all KPIs they create basically turns you into a robot. If you don't hit the KPIs you get told off or made to feel you're not good at your job - Directors have become so greedy that they have taken away perks from employees so they can get big pay rises All in all AVOID AT ALL COSTS. P.s. ignore the response I will get from this, its not true and you will find it out eventually.

6
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Netmatters Response
1y
Thank you for taking the time to leave a review. These are all monitored and considered very carefully by the leadership team at Netmatters. It is always our aim to have the best possible working environment for all of colleagues and we are always refining our approach in order to achieve this. Your review mentions you're a current employee and I'd urge you to reach out to either HR or your line manager who will be able to assist with the issues you're facing. It is in our interest to have happy and engaged staff and if there is anything we can do to get the experience back on track we'd love the opportunity to do so.
5.0
22 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Friendly staff. Helpful people. Nice.

Cons

I cannot think of any.

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Netmatters Response
10mo
Thank you for taking the time to leave such a positive review. We're glad to hear you feel supported by our team and appreciate your kind words. It's great to know that you have no concerns at the moment. If you ever have any suggestions or feedback in the future, please don't hesitate to share. We value your input and are always here to help!
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