Pros
The Salt Lake City, UT site is an inbound Call-Center where both Chat & Voice agents help customers with general product questions, troubleshooting and resolving Netflix issues (Accounting and Technical) with english speaking customers only, from all countries where Netflix is available. You are challenged daily to become better at your job, and you're given the tools and the training to do exactly that! You're coached weekly and your leaders are great motivators and great people to interact with. It's like everyone gives a damn about their careers, and their own personal growth as well as YOUR career and personal growth! Other Perks: Great wages, 401k, very affordable Health Insurance (after your temp agency contract is over and they convert you to full-time Netflix). The building I work in is pretty great. It's a fun and colorful atmosphere with a lot of 20-and-30-somethings working hard and having fun! Around every corner is some kind of Netflix branding that's related to one of their shows, like Orange Is The New Black, or House of Cards. There's a cafeteria that cooks fresh food for you during the day (Vegetarian options included!). And Netflix covers half the cost of the meals so you can get really great lunches on the cheap! Free coffee (there's even an espresso machine to make your own lattes - also free!). And there's occasionally Netflix swag given out, like windbreakers, water bottles, even Netflix labeled sweatpants! It's easily the best place I've ever worked!
Cons
If you don't give a damn about your career or your own development, you won't last long. The talent pool is also extremely saturated with highly skilled people, which makes it very challenging in terms of promotions. Because it's a call-center, there can be a bit of turnover with the staff. This is pretty common for call centers in my experience, and terminations always seem to happen for the same reason: Attendance If you get terminated for attendance, it's because you were prone to missing work frequently. They will also let you go if you're a tool to your customers on the phone calls you take. A good rule is don't swear at, or start freaking out at them. Follow this and you should be fine. You're graded on your Customer Satisfaction levels and how active you are at putting in the practice to get better. If you're not getting better at your job, or you're not working on the areas where you need improvement, you'll get let go. But your Supervisors are pretty good at telling you exactly what needs work, and they work with you to get to where you need to be. And if you're in any danger of getting terminated, either due to your performance or your attendance, your Supervisors are pretty upfront about it, giving you plenty of fair warning as well as an opportunity to turn it around. Generally speaking, if you get fired from this place, it's because you either didn't care, or you didn't show up.