Manager in Customer Facing Environment - Anonymous employee Nespresso Employee Review

5.0
27 Jul 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working at Nespresso, USA you have the ability to really change processes and ways of working to best service the Customer. Senior Management is always open to listening and activing ideas that add value and make for a better customer experience. Work life balance is great and benefits are outstanding!

Cons

Sometimes outdated technology in the company can slow down execution and we could use an upgrade in our CRM tools. I think most companies face that issue, as technology is always changing

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Nespresso Response
7y
Hello Nespresso Manager, It’s great to read that you have been working to change processes and ways of working, and that Senior Management has been open to listening and activating ideas with you. I’m always interested in hearing new ideas that add value – please contact me when you want to share. Our technology tools have been undergoing updates, but if you have ideas for improvements, I encourage you to share with our IT team. We’re here to help and always looking to improve. Thanks very much, Guillaume Le Cunff President & CEO, Nespresso USA

Explore other reviews about Nespresso

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people and great benefits

Cons

Hard to move up positions

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Nespresso Response
7h
Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.
5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Great Amazing Awesome This is stupid

Cons

Bad I hate that I have to types something. Out just show me what I want to see

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