13 Jun 2016
Nespresso Response
9yHello – Thank you for your input.
I hear your point of view, but obviously totally disagree with it and I will explain why. Over the past 18 months, I have travelled with my Mancom team to multiple locations across the U.S. visiting our Boutiques, Trade and business partners. I have shaken many hands at different levels of the organization with the same respect.
Based on a recent internal survey conducted by an external provider, results show that employees were positive about our communication channels (above 80%). Additionally, when employees are asked about ‘coffee chats’ that you mention, over 75% approve and ask even for more… As a leader, these sessions allow me not only to be transparent, but also inspire and motivate employees.
I appreciate the fact that our company culture did not meet your expectations. I wish you all the best to find a position in an environment that will fit better with your profile and needs.
Should you like to provide more specific information regarding your experience, please contact me or our confidential employee help-line at 888-424-2409.
Thank you for your comments,
Guillaume Le Cunff
President @ Nespresso USA