A headache most of the time - Manager Neptune Employee Review

Thank you for your review. We value employee insights to help us improve. I'm sorry to hear about your frustrations with implementing new strategies. Our employee surveys help gather feedback for improvement. While some changes are quick, others need thorough consideration for team and customer impact. I’d encourage you to speak to your leader in instances where you feel that processes can be improved further. We know hiring the right people is crucial and use a thorough recruitment process. Our leaders have autonomy in hiring to ensure a good fit for skills and experience. Training is key for new employees to understand our processes and we all have our part to play in ensuring success when someone joins us. We recognise communication as crucial and are continuously improving with regular meetings, newsletters, and we’ll shortly be sharing news on our investment in this area. Regarding working hours and compensation, we benchmark roles to industry standards to ensure fair recognition and reward. This is something we feel is incredibly important to do to ensure our employees are rewarded and recognised for their hard work and dedication. Despite challenges, it's heartening to hear you value your colleagues. We're committed to a supportive, organised work environment where everyone can thrive. Your feedback is invaluable, and we're dedicated to making improvements. Please do not hesitate to reach out to me if you have further suggestions or if you would like to discuss your concerns in more detail. Thank you again for your feedback. Erica Downham – Head of People & Culture