It's like having a horrible call center inside a great company - Customer Support Navan Employee Review

Support is basically like having one of the worst call-center companies within TripActions. You still have the same perks as everyone else, but you deal with SLA-obssessed managers and overworked colleagues. If you only take one chat at a time, you are an underperformer. Tier 1s and Tier 2s are equally overworked, staff have to deal with the false promises made by management (chats answered within 60 seconds), which are impossible to fulfill with stressed out, overworked staff, high absenteeism, stress, burnout, etc are common. Most of your days you have to deal with 2 or more customers simultaneously, total madness. Have you ever watched that Walking Dead episode when Negan kills Abraham, praising him for "taking it like a champ"? That is what you get from managers when you're able to handle multiple customers simultaneously... "X is taking it like a champ!" Support staff will never have the chance to grow internally, all career opportunities are Tier 2 and Tier3 (queues agent), lead and manager. Nothing else.