Decent pay but toxic environment and lack of training - Customer Service Representative (CSR) NavSav Employee Review

Great managers, fantastic owner, good culture!

I haven’t run into any cons

The local coworkers are great people surviving a toxic, mismanaged system together.

Out-of-state corporate executives (TX, LA, MI) hold absolutely no resident Florida licensing, yet they micromanage a market they completely fail to understand. Local leadership is entirely unstable—the previous Florida Hub Leader left the organization for the second time in a short window. ​Training is completely non-existent because the corporate trainers are located out of state and are entirely clueless about the unique complexities of the South Florida Tri-County market. Operationally, the agency spends zero dollars on actual leads or marketing strategies, forcing producers to rely solely on system infrastructure like EZLynx while carrying the entire burden of production under sweatshop pressure. Furthermore, management lacks the core knowledge to train CSRs on how to properly cross-sell accounts to support the sales team. Unrealistic expectations, high stress, and constant turnover.