Pros
Flexible schedule if you're salary. Other than that, THERE ARE NONE.
Cons
Overworked and definitely underpaid. Never enough staff because people constantly leave. They want to be like "big boy companies" with all these acquisitions but they will never be like All state, đź—˝ Mutual, State Farm or any of the like in regards to pay, benefits, perks, etc.The raises are joke. There is no opportunity like they would like to have you believe. If you need to take time off from work due to illness, family, etc you better have a backup plan for money because they only give 67% of pay so you may be forced to stay working if money is already an issue. After so long the 67% goes to 50%, whereas other companies pay much more. They do not provide basic supplies like pens, notepads, etc for employees. You have to buy your own. The systems are always malfunctioning. People here are overworked, underpaid, underappreciated. They expect you to meet unrealistic numbers and quick to fire people when they don't. They would rather you meet your numbers and do a bad job of the work instead of doing it correctly and your numbers be off. They will have other people leave and not hire more staff have 3-4 ppl doing the work of 5-7 ppl. They then limit the hourly ppl to no more than 5 hours of OT per week when they actually have another 10-15 hours worth of work to stay current and often will work off the clock. The salary employees typically need to work an extra 10-15 sometimes 20 hours per week to stay caught up and you get NO incentive for it. Bottom line if you are desperate for a job then come and keep looking elsewhere while you get paid pennies. Oh and the benefits are expensive. They always want you to produce great numbers while they get monetary bonuses and the peons get nothing but ice cream, hot dog, and popcorn kinda days.