Difficult work but worthwhile - Helpline Practitioner NSPCC Employee Review

Thank you for your feedback. It’s positive to read your reflections about the NSPCC being a good respectable organisation to work for and the commitment the NSPCC helpline has for safeguarding. The work at the helpline can at times be difficult, because of the serious child protection concerns that are being shared with us; we know that some people may not share their concerns with other agencies so having the opportunity to contact the helpline is invaluable. To manage any distressing situations and help promote the resiliency of staff, we provide live shift support enabling staff to take time out if they are required to do so, 6 weekly supervisions and personal and team development time. If you were not able to take time out after difficult calls, I would like to understand more about your experience. The NSPCC helpline provides thorough training and support to staff; the assessment and engagement skills acquired whilst working at the helpline enable some of our staff to move on both internally and externally to other, quite often more senior roles. We promote staff development and view staff progressing their career as a positive. If you would like to share any further feedback please contact me Kam Thandi Email: Kam.Thandi@nspcc.org.uk