Realized after COVID how little they care about employees in the field - Anonymous employee NAPA Auto Parts Employee Review

3.0
4 Jun 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

My location is great, love the people I work with. Great pay for my position compared to other companies

Cons

If you don't work at HQ in Georgia, you don't matter. They are very well taken care of. Allowed to work from home during COVID where anyone outside of HQ is not. They go home early for holidays, field does not. When company moved back to FT hours after hours were cut, it was not across the board. Most decisions are left to the field to make. No employee appreciation out in the field. HQ get a whole week of recognition during employee appreciation week. Field does not. They pick and choose which HQ policies we have to follow. I feel more like a NAPA employee and not a part of GPC. While I understand that the past few months have not been normal, it really opened my eyes to how little we are appreciated and if you didn't work at HQ you were expected to come in everyday as essential. There were quite a few positions that could have a work from home position but company refused to accomodate.

Explore other reviews about NAPA Auto Parts

5.0
9 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Steven is a great manager and is fun to work with.

Cons

Some cars don't have air conditioning

3.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

At the time of writing, I have worked for Napa for 9 years. I can say with a great deal of experience that the fellow employees will make your day. Easy people to work with all around. Something about the shared struggle of working for NAPA will really bring a group of folks together. Customers who come into a NAPA come for a reason. I find this to be a much different experience from other auto parts stores. Customers know what they are talking about, and that makes the job all the easier. Hours are consistent almost to a fault, but you will ceratily get at least your 40 hours.

Cons

When I first started with NAPA, they genuinely cared about their employees(gift cards on bday, anniversary lunch, anniversary gift, holiday bonuses, company-wide holiday parties). That is all gone. All management you will have personal contact with has ZERO authority to do ANYTHING. Do not expect a merit-based raise, or even a yearly raise(no raises in 2 years despite $2.3B in net profit for 2025). It seems to take an act of god to fire employees who literally do not do their job. DO NOT CLIMB THE LADDER. The higher you get in this company, the more you will regret it.

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