Pros
Most team members were hard-working and dedicated.
Cons
The product is a half-cocked mess that is essentially in a perpetual beta phase. No matter what "upgrades" are released, it's one step forward and two steps back. Version 2 looks cool, but that's about it. It contains half (maybe) of the actual website building functionality of Version 1. The infrastructure of the entire platform is a atrocious. They claim that they "put client websites in best practices" when, in reality, they create websites that are so unsound in Google's eyes that it's amazing when one of them actually shows up on the first page. Clients have the wool pulled over their eyes when it comes to what is actually going on. It's all flash and no bang. Sure you'll get a website, but will is actually work for you? Chances are, probably not. Especially considering that the marketing team has some strange aversion to creating and distributing high-quality content that actually helps clients to be more successful. No offense to the team that writes the blog content, but most of that stuff is created simply for the sake of checking a box and saying that a blog post was published. There is no real substance to about 98% of it. But I can't blame them since everyone in the office was so consumed with trying to uphold the crumbling infrastructure no one had any time to get any real work done. Speaking of real work, it was nearly impossible to do anything with any level of certainty or accuracy. The data is a tangled web of incomprehensible numbers that don't truly mean anything since a large portion of it is not right. They say "98% accurate" but I think we all know that is not true. Try running a report in the CRM to see how many active clients with live websites you have. Can't do it can you? Didn't think so. Anyway, on to my last point: the people. I put the people last because Mopro does that too, and it's best to communicate with people in a way they understand. Your US team was the most capable, talented, and driven group of professionals I have ever worked with. It's truly unfortunate (for you, not for them) that you laid them all off in favor of a cheaper, WAY less qualified team overseas in the Philippines. Now, don't get me wrong, I'm not putting that team down in any way. They are a hard working group that is doing their best to keep your sinking ship afloat. The trouble is that they simply don't possess the knowledge necessary to successfully consult your clients and help them to be successful. You have a pretty major problem when your "top" employees don't know the difference between email marketing and an email exchange server. It's too bad that no one paid any heed to the input of the US-based team members—you know, the ones that had built great relationships with your clients. Those folks possessed the keys to your success, and you wholesale ignored them in the midst of your blind and unwavering focus on money. But hey, if you're in good with the CEO and CMO, you're pretty much set. Even if you don't have a single "management" bone in your body, cozy on up to the C-suite and you'll get promoted to a management position in no time. Not only that, when all the hardest-working employees get laid off, don't worry, you'll be safe. Hard working and dedicated team members are in constant fear of being laid off while the yes-men/women and the C-suite's other favorites enjoy job security and a disproportionate amount of freedom to do whatever it is they please. A little bird once told me something about Mopro that I will never forget. It went something like this: "The executives at this company believe that both clients and employees are lucky to be with Mopro. They don't care what clients say or what employees say. For some reason, they believe there is an abundance of other potential clients/employees that are down on their knees begging to work with/for Mopro." That is laughable to say the least. Pay no heed to all these recent 5-star reviews, job seeker. They were posted by the international team, likely because they were incentivized with a pizza party or something along those lines. Want to know how you can tell the real from the fake? Look at the grammar of the reviews. Telling. If I could sum up Mopro in a short list (that is strikingly similar to how many of their clients perceive them) it would look something like this: - Money-hungry - Nepotistic - Favoritism - Egotistical - Disingenuous - Dishonest - Lacks integrity - Lacks empathy - Disorganized
