A company that won't last - Mortgage Specialist MoneySmart Group Employee Review

People are really nice and it’s a fun environment

Senior management needs to align on a long term strategy.

- Strong pool of individually talented employees across functions. - People are skilled, collaborative, and demonstrate a genuine desire to improve customer experience when given the opportunity. - Exposure to cross-functional work, offering visibility into multiple departments and business areas.

- Leadership is heavily influenced by legacy perspectives, with initiatives often delayed and driven top-down without clear purpose. - Decision-making tends to favor long-standing relationships over objective, data-driven or ground-level feedback. - Lack of diversity at the top management level leads to limited perspectives in strategic decisions. - Significant time spent on polished presentations and internal alignment rather than actionable outcomes. - Senior leadership prioritizes vanity metrics over meaningful business impact, with slow response to market changes. - Organizational culture rewards consensus-building and “pleasing” behaviors over agility, critical thinking, and innovation. - Product function lacks clear roadmap visibility, with frequent delays and minimal innovation. - Product leadership often lacks practical experience, leading to over-reliance on buzzwords rather than execution. - Product managers have limited autonomy and are largely executing top-down directives. - Marketing strategy is overly theoretical and disconnected from real market dynamics. - Frequent use of external consultants and tools without clear ROI or accountability, leading to inefficient budget use. - Internal culture in Marketing discourages ownership, with misalignment often attributed to resource constraints rather than prioritization issues. - Design team is underutilized and not empowered strategically, often reduced to executing low-impact tasks. - Customer Service lacks accountability, with frequent blame-shifting and insufficient product understanding. - Commercial team can be internally focused and misaligned with client needs, with inconsistent adherence to professional standards. - Operations team lacks clear direction and strategic guidance, limiting their effectiveness. - Cross-department collaboration is often inefficient, with unclear ownership and frequent misalignment.