Pros
Flexible remote work, adjustable schedule
Cons
Constantly moving goalposts, consistently adding responsibilities with little to no change in pay. Catty and inconsistent upper leadership, will handle any situation with no commitment to any specific procedure, leading to most decision making being made in reference to how whoever made the decision feels that day. Absurdly high caseload, might be logical if clients were all on the low acuity side, but there are times where over a quarter of your caseload is high acuity, and very difficult to deal with, leading to a job that is very heavy on hours with no overtime. Caseload is so high that customer care regularly suffers and people are frequently lost in the cracks. Change management is sudden and poorly timed. Often occurring during the busiest time of the month, which is the same time every month, adding more stress on an already stressful scenario. “Company culture,” and how it’s represented is almost a complete 180 compared to their actual priorities, which are 100% monetary at the expense of their employees Comp structure is intentionally opaque so they can move your numbers around with no accountability.