Good for part time only - Customer Service Representative Micro Center Employee Review

2.0
1 Mar 2016
Recommend
CEO approval
Business outlook

Pros

You can make money selling service plans only, scheduals are good only if you give them a set schedual. There is room for growth depending on location

Cons

Pay every two weeks, you have to capture emails they are big on that you dont do it you will be written up they watch the percentage thru-out the day! They favor certain people a lot if you dont capture emails or sell at least 10 or more plans a day everyday do not expect any hours you will only work 1 to 2 days a week depending on your performance, when you do better then you will get more hours. Do not leave other jobs to stay with them you will never be full time unless your in good with someone. Checkout is long people complain certain credit cards have to be called by customer because they cant be accepted so while the line is wrapped around the building they to call card company to approve the charge. Its really a waste of time (safe for the customer because of fraud but takes forever) you will hear complains all day long but cant do anything about it. Give them days and hours you can work if you dont your days and times will constantly change on you. SELL PLANS AND TRY YOUR BEST TO CAPTURE EMAILS that is the only way you will keep this job at the end of the day!

Explore other reviews about Micro Center

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-if you can hustle you can make decent money -room for growth if you can get cool with everyone

Cons

-have to meet the metrics -some of the areas to grow have favoritism

1
5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Customer obsessed culture with a strong emphasis on expertise and service. Leadership is highly engaged, with consistent focus on coaching, accountability, and development through structured one-on-ones and daily execution rhythms. Clear expectations across sales, service, and operations create alignment on what success looks like. The organization provides exposure across multiple business functions, allowing leaders to build well rounded operational and commercial skill sets. High performance environment that rewards ownership, initiative, and results.

Cons

As a smaller, specialized retailer, organizational growth and upward mobility may take longer compared to larger big-box companies. Resources and infrastructure are still evolving in certain areas, which can require leaders to be more hands-on. High expectations and pace can create pressure during peak periods, requiring strong prioritization and resilience. Some systems and processes have a learning curve, particularly for leaders coming from larger, more standardized organizations.

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Micro Center Response
3w
Thanks for taking the time to leave such a detailed review. We read all employee feedback and appreciate your insights on our culture, training, and fast pace. Your notes on where we can improve—like simplifying systems and keeping up communication as we grow—are definitely noted. Thanks for your hard work and everything you're doing for the team. Best - Jennifer Rex - Senior HR Generalist – 614.850.3153
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