1.0
18 Nov 2015
Former employee, more than 1 year
Franklin, IN
Recommend
CEO approval
Business outlook
Pros
benefits are nice and cost is reasonable 401k matching insurance starts after first full month very good internet speeds (fiber)
Cons
upper management changes direction 2-5/year wait time of two weeks for installations is the accepted norm, mgmt feels product is so good everyone will be happy to wait. The actual time for installations could be a month when backed up. Charge backs on commission upto four months. lowest base salary in industry no pay raises for direct sales for last 7 yrs. training has been non existent since beginning, not much better now. exorbitant pricing on television. very poor retention for key positions (never enough installers) no advancement in direct sales or retail.