MetroPlusHealth

Part of NYC Health + Hospitals

MetroPlusHealth reviews

I'd give it ZERO stars if I could - Manager MetroPlusHealth Employee Review

1.0

3 Aug 2021

Manager

Recommend

CEO approval

Business outlook

Pros

There is only one pro working for this company - work-life balance

Cons

Where to begin... this company is totally dysfunctional. They are so backwards it's like traveling back in time - horrible old unsupported systems resulting in a TON of manual work, incapable IT using ancient technologies, no leadership only finger pointing and nepotism (Dr. Talya Schwartz is the biggest nepotist of them all), insane turnover rate so nothing gets done, good people are underappreciated and underpaid, horrible company work culture - nobody responds to emails, people yell and even curse at each other as a norm, upper management has no idea or interest in what's going on in the company.... trust me, there's more cons, but I hope you get the point.

MetroPlusHealth Response

Thank you for taking the time to provide your feedback. At MetroPlus, we strive to create an environment in which our employees feel like they can properly grow and thrive, so we’re sorry to hear your experience hasn’t met those expectations. If you have time, we would like to hear more from you at employee.engagement@metroplus.org about your concerns.

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5.0

13 Nov 2025

Sr. director

Recommend

CEO approval

Business outlook

Pros

Member centric and dedicated to the mission and vision. “For people, not profit” is not just a slogan, but the reality being executed every day by this health plan. It puts its members first, provides excellent customer service and quality care management, and cares about its employees.

Cons

Multiple platforms in use by varying lines of business/departments, which is being resolved by transitioning to new EMR, integrated software suite.

MetroPlusHealth Response

1mo

Thank you for your thoughtful review and for recognizing MetroPlusHealth’s commitment to its mission and values. We’re proud to hear that our “For people, not profit” approach is reflected in the experience of our employees and members. We also appreciate your feedback regarding platform integration and administrative support, and we are actively working toward improvements in these areas.

4.0

19 May 2026

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

Cons

Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

MetroPlusHealth Response

Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.

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MetroPlusHealth

I'd give it ZERO stars if I could - Manager MetroPlusHealth Employee Review

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