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      Meraki

      Part of Cisco

      Engaged employer

      Meraki reviews

      This place has changed - Sales Meraki Employee Review

      2.0
      26 Jul 2022
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Great product, easy to sell, not the hardest job in the world. Good work/life balance and flexibility with remote/hybrid work.

      Cons

      Meraki used to be a very special place within Cisco. We were living in our own little bubble of culture before Cisco leadership came in and wiped that all out. There is a huge disconnect in communication between senior leadership and direct sellers. We are all having a challenging year due to global economics/supply chain constraints, but our ELT just dusts that under the rug by yelling generic enthusiastic sales slogans at us. "WE WILL WIN!" does very little to help us navigate the uncharted waters of the current environment. Tons of change as we finally get fully merged into the Cisco sales motion. It's hard to see this happen to a company that I have loved for so many years. Burnout is very high and so is attrition whether or not upper management is willing to admit that, it's true. Unrealistic goals are also discouraging as reps push themselves to the limit to hit sky high quotas. 20% YoY growth is not a sustainable trajectory, regardless of how well a region does in a given year. It is impossible to reproduce that success year over year over year. Recognize the breaking point. Lack of funds for in-person events has also put significant strain on team collaboration and sense of community.

      avatar
      Meraki Response
      3y
      Thank you for sharing your feedback with us. We agree our product is one of the best in the market, and our hybrid work model offers flexibility to meet our employees' needs while providing work-life balance. Regarding the rest of your feedback, we are disappointed to hear about your experience. The current global supply chain issues have certainly created some challenges for us. Despite these challenges, our sales team has been incredibly resilient. While these times can bring on a lot of stress, every employee’s well-being comes first. We want to ensure everyone at Meraki feels supported and heard if they are having a difficult time. We will share your feedback with leadership and encourage you to reach out to your People & Communities partner to share your experience. Thank you again for taking the time to reach out. Feedback can only help us get better and stronger as we work to create the best experience possible.

      Explore other reviews about Meraki

      5.0
      20 Dec 2025
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Structured nice team professional team

      Cons

      None it was all good

      4.0
      11 Dec 2025
      Network support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

      Cons

      Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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