Past its best - Anonymous employee Meraki Employee Review

1.0
20 Feb 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The strategy around making technology simple, and in turn how that relates to the product. Even in sales role with targets never felt pressure was excessive.

Cons

As said before “all the downsides of a start-up, with none of the corporate benefits.” 5 years tenure across multiple different departments, I have observed some of issues since the start. Check other Glassdoor reviews for specific departmental problems (they still persist). The feedback below, focusses on wider organisational issues, and due to the lack of material change forced me to leave: 1. Identical roles in wider Cisco get paid more. 2. Identical roles at competition paying 30-40% more. 3. Annual performance / career review meaningless. 4. Training budget and process obscured (not clearly defined). 5. Leadership dragging heals on new WFH arrangements post covid. 6. Majority of power and roles reside in the USA. 7. Internal conscious culture in response to other Glassdoor reviews is virtue signalling activity. 8. Slow strangle and assimilation of Meraki into Cisco. Point 3 - Annual reviews are tick box exercise, to satisfy HR process. Across the different departments I worked, no member of management able to agree or give measurable goals. Subsequently makes it very difficult to hold the company to account at next review, or demonstrate achievements to get a raise. Furthermore, they are pointless because there is no annual budget allocated to performance reviews. Pay rises rarely if ever happen (and are marginal %). The only way it happens for most is to change role. When it does happen it’s not based on any metrics, and is down to managers opinion. Wider Cisco has clear processes etc established so this does not happen. Point 4 - Cisco has clearly defined L&D budget and process for all employees. Except Meraki, which is excluded. Meraki has its own L&D budget and process. It’s not clearly defined, or publicly available for employees. Its ad hoc and on a case-by-case basis. Point 5 - Cisco has for years embraced flexible working. Meraki prior covid was mandatory in the office. For the duration of Covid leadership has praised teams for continually driving revenue and growth. Teams have proven they can work effectively from anywhere. However, Meraki leadership won’t match the wider Cisco policy, and does not trust individuals to do the work they have proven they can do. Point 6 - the chances to get relocated to USA is very rare. That leaves very little meaningful career progression or roles outside the USA (wait for someone to leave). Point 7 - Virtue signalling activity, no material changes made internally or externally. The business unit (& Cisco for that matter) still very happy to sell into what most would deem to be unethical industries. Point 7 – Treated like we are at school: Role play meeting of what is, or is not acceptable inside or outside the workplace with colleagues. Example of work place comments colour coded to the severity of inappropriateness. Point 8 – This topic is far too complicated to go into full details. Cisco and Meraki leadership both frequently praise the BU as one of the growth engines, the best acquisition, or one of the darlings of Cisco. From product innovation, internal process, sales motion and culture. However, they can’t give any certainty as to what will happen with Meraki long term. Not to mention a contradiction that Meraki employee face the above issues in comparison to Cisco employees. Free food (not available during covid for obvious reasons, but historically was frequently referenced by middle management as an excuse for the above issues) is not important to employees as getting the basics right.

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Meraki Response
4y
Thank you for sharing your feedback with us. At Meraki, we strive to create a "best in career" experience, with our goal to ensure that each Merakian has access to conferences, Degreed, or other online courses, as well as encourage an inclusive environment for all employees. We’re disappointed to hear your experience was different than what we hold to our standards. We do not tolerate any behavior that is deemed inappropriate or unethical. This goes against our values and what we stand for. We will be sharing your feedback with our leadership team to look into this matter further. If you are comfortable sharing your experience, please email our ethics team at ethics@cisco.com; this can be done anonymously if you prefer. Thank you again for taking the time to reach out. Your comments help us grow and continue to build a more inclusive Meraki.

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5.0
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Pros

Structured nice team professional team

Cons

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4.0
11 Dec 2025
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Pros

If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

Cons

Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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