This place has fallen apart - Inside Sales Representative Meraki Employee Review

1.0
8 Feb 2022
Recommend
CEO approval
Business outlook

Pros

time off and PTO is good great product (when its in stock)

Cons

man where do I start: 1) low pay compared to the industry 2) no inventory and no payout until things ship (over 180 days out) 3) performance doesn't matter here. many people get promoted even if they've missed quota multiple times. if they're running SPIFFS that's enough to get them promoted even if their performance is lacking. 4) management does nothing to help employees with their desired career path 5) they brag about supposed raises they gave out but even with the so called raises the company still pays low compared to the industry 6) they brag about the culture but its pretty much non existent 7)upper management never answers the real questions that employees are worried about. its always "we're working on it" but nothing ever comes of it 8) when job openings do show up they almost always hire someone that they already have in mind but will make people go through the interview process just so they can say that they gave others an opportunity (and everyone knows this) 9)they never address these issues and choose to ignore them 10) the territories are not equal--they keep raising quotas

Explore other reviews about Meraki

5.0
20 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Structured nice team professional team

Cons

None it was all good

4.0
11 Dec 2025
Recommend
CEO approval
Business outlook

Pros

If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

Cons

Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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