Headwinds Have Turned This Place Extremely Corporate - Virtual Sales Account Manager Meraki Employee Review

2.0
1 Jul 2020
Recommend
CEO approval
Business outlook

Pros

- Great OTEs and a fair comp plan (Ranges from 90K-140K based on exp for the same role) - Free restaurant meals catered (Not at all healthy though so be careful!!!) - Amazing people working in individual contributor roles across the board (NOT management, BEWARE)

Cons

- Cisco Corporate has taken over with force since the beginning of economic pressures & COVID - Perks are being rolled back (New employees are no longer sent to San Francisco for 2 weeks of training, Vegas for the Sales Org Kick-off is gone and probably not coming back, etc) - Rampant favoritism in territory segmentation - Favoritism and favors pull people into management - Lots of virtue signalling (i.e. supporting all major social movements on Twitter only but not actually taking any efforts to increase diversity in management - Management protects management; young managers run the Sales Org and are notorious for passive aggressive people management tactics - Upper management puts TONS of pressure on said younger managers despite being out of touch with individual contributors; the environment is NOT conducive to making these existing managers form meaningful and strong relationships with their teams - Infighting/Office drama that comes along with any major corporation is rampant here. Ask any individual contributor who gets picked on the most and most people in the office will probably say the same 2-3 people. Managers are known to bully individuals on their team that they don't get along with instead of resolving issues like adults (this is why you don't hire children as managers FYI) - Despite great pay in theory there are only a few patches actually able to meet quota during the current crisis; expect maybe 70-75% of your OTE during the current crisis - While everyone is given the opportunity to climb the organization in theory, often times favorites who everyone assumed was next in line end up getting promotions 9 times out of 10. If you're not a favorite or a POC with aspirations of something better, expect some empty promises

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Meraki Response
5y
Thank you for your feedback. We understand that this is a frustrating time for many people, as we continue to navigate a global pandemic. Our priority has always been and will continue to be, the well-being of our employees. As we adjust to operating remotely, we are working hard to ensure the safety of every Merakian and to help all of our teams have a good experience. We are disappointed to hear about your experience with management. Behavior that creates a hostile or intimidating work environment is a violation of our company policy, and will not be tolerated under any circumstances. We will be bringing your concerns to our leadership team, and we encourage you to submit a report with the ethics team (these can be made anonymously if you’d prefer). Thank you for taking the time to share your experiences. Employee feedback helps us to constantly be working toward improving the workplace experience for all of Merakians.

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5.0
20 Dec 2025
Recommend
CEO approval
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Pros

Structured nice team professional team

Cons

None it was all good

4.0
11 Dec 2025
Recommend
CEO approval
Business outlook

Pros

If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

Cons

Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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