Avoid if you can. But don’t stick around if you can’t - IT Technician Medicus IT Employee Review

This is great feedback, and a very thorough assessment of what our organization was earlier this year. We can proudly say that much of your advice to management has already been implemented throughout MIT based on feedback and solution driven conversations of our current employees. Our 2021 strategy of recovery centered around re-evaluating how to better support our teams with a future goal of becoming a top 1% MSP in the country. To do this, we focused on our prior acquisitions, and what was needed to unify the teams. In Q2 we brought in a SVP of Service Delivery who has aided the restructuring of the department to identify subject matter experts at all technical levels and better utilize skillsets. We have added specialized departments within the Service Delivery structure to better service our clients while also creating specialized career paths for members of our team. In Q3 we launched our first office unification and have received incredible feedback from our service delivery team. The offices are able to partner together and share workloads, thus allowing our call queue to also be shared. We will continue to integrate our other offices in the coming months to better support our technical support teams. In Q4 we revamped our remote work policy, at the urging of our employee advisory council. The team did a great job navigating the complexities of remote work wishes and client support requirements! The majority of our employees are currently classified as “hybrid” allowing them to work remotely up to 3 days per week or “remote” allowing them to work remotely most of the year. We are in-process currently of completing a compensation analysis of our team based on geographic region to determine how we compete in our market as a small business technology company. We are anxious to review the data and determine if changes to our compensation structures should occur for 2022. MIT is dedicated to our employees. While some changes do take time to implement, we are listening to feedback and we are open to solutions that benefit our team while still supporting our business objectives.