Pros
- Better-than-average benefits - 99% In-bound calls - Co-workers (peers) are pleasant - Closed on weekends and major holidays - Training programs are offered and encouraged - Good procedural documentation which is improving
Cons
- Typical call center - Unrealistic metrics expectations (that are not adequately re-normed) - Draconian policies that are not properly understood or outlined by anyone - Detached upper management with no focus on the human aspect - Constantly busy / Inadequate staffing - Inadequate reinforcement of their own contracts with clients - Many rude / incompetent / inconsiderate clients - Nosy management / Little privacy - Noisy management - Poor understanding of their own technology (outsourced I.T.) - Abysmal growth opportunities, little evidence of preference to hire from within