Last Resort Option - Customer Service Representative (CSR) Maximus Employee Review

1.0
25 Oct 2024
Recommend
CEO approval
Business outlook

Pros

They'll hire anyone on the spot, which is nice in a time when the economy sucks and the job market is full of fake job listings, or you can't be hired by other companies for some reason. The first paycheck came about 10 days into employment, so it was only extra-rough living for the first week.

Cons

The managers are quite aggressive and/or controlling, the training is inadequate, accessibility is quite poor for a place that prides itself on being equal-opportunity, the intranet has a lot of anti-union stuff on it, our pay is docked if we take an "unauthorized break" over 6 minutes, the gender neutral bathrooms are not very accessible (by the W1 entrance, making them the only bathrooms on site which requires workers to badge in/out to use), accommodations through the standard portal require a doctor's note affirming disability (seriously, we're Americans, and we're being paid the lowest you're allowed to pay us. Many can't go to the doctor)... I could go on, but I only have so many hours in a day. Seriously, don't work here unless you have no other choice, and don't stop the job search.

Explore other reviews about Maximus

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote, adequate training and guidance and usually everything /software works - minus regular hiccups.

Cons

Not too many - a few misunderstanding s about training classes and roles but overall, not bad.

2.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote if available but a lot of favoritism’s

Cons

No benefits, bad health benefits not ideal micro management

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