Supportive teams and great perks - Solutions Engineer MaxContact Employee Review

The biggest pros of this job were my team who were absolutely lovely and who I had a great relationship with. The support team is really genuine and will always lend a helping hand if anyone needs it. I also gained a lot of experience and new knowledge and skills here. The customers are also nice and while inpatient customers are common, downright rude or disrespectful interactions with customers are rare here.

Management is awful. They don't listen to the "lower down" employees and treat you like a nuisance and inconvenience for raising valid issues. If you're someone who speaks up for yourself definitely don't work here because your concerns will fall on deaf ears. There is also somewhat of a fear culture here i.e. everyone is happy to complain to each other but if anyone raises issues in a formal setting then it's total silence and nobody will back you up. The pay is also abysmal, minimum wage for a B2B SaaS support job is quite frankly humiliating and disrespectful. The support team here is the scapegoat for all the company's other issues and are treated like crap even though there wouldn't even be a company to make money or pay anyone's wages without support.

I've been at MaxContact for a Quarter now and it is evident that the company are investing into become more of a sales-led organisation. This is the right time to be doing this as there is a real opportunity in the mid-market space to win big. This is a culture shift for the company after being product-led for some time, but something that the wider team seem to be embracing and supportive of as MaxContact moves into it's next stage of growth. Getting onboarding right has been a real focus for management with the cohort of employees who have started in recent months and has been handled very well. As one of these newer employees this has been massively welcomed and I have felt supported every step of the way so far.

As with any growing business, some processes aren't clearly document and you often have to go digging for answers to questions. Communication across departments could also be improved so that everyone is in the loop at all times. That said though, the newly developed HR function is really striving hard to improve these areas already. A review of the company's benefit package, to include things like private healthcare for example, will ensure that benefits stay competitive with other organisations and could be worthwhile.