Great people, Poor Leadership and Culture - Anonymous employee MasterClass Employee Review

2.0
9 May 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people who work here are great. There is a feeling of camaraderie amongst the troops albeit mostly within the functional areas (i.e. Content, Engineering, etc). Company benefits are pretty good. The CMO seems to have a vision for the company. Unfortunately he is the only good hire in the last year at the senior level.

Cons

Senior leadership and work/life balance are the main cons of this company. Regarding leadership, it honestly doesn't exist. They claim that they care about the people but that is not the case. Recognition and promotions are not based on merit. Leadership doesn't aspire people to do their best which is why all the good talent end up leaving. There is no work/life balance as the expectations given current resources are not aligned. This causes great stress and exist across multiple functional areas not just Content.

Explore other reviews about MasterClass

5.0
12 May 2025
Recommend
CEO approval
Business outlook

Pros

A lot depends on your team and your manager

Cons

Sometimes priorities change quickly in a start up

1.0
6 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

None whatsoever, zilch, zero, insubstantial, empty, hollow, shallow, vapid, flimsy, unsubstantial, meaningless, and vacuous

Cons

Masterclass is a joke, get some notable names and do short videos and then they can make cancellation the biggest headache ever and keep attempting to steal money out of your account. It’s hype beast culture mixed with corporate greed. Want to see an actor who thinks they are gods gift to man but really is the product of nepotism and luck tell you how to “make it in Hollywood,” all while real people struggle, middle class is shrinking, the wealth gap is ever-widening, one man has more money than over 55% of the population of this country (and you’ll probably interview him too, for a “class”) and all the while masterclass is continually trying to charge your credit card? Then masterclass is the perfect service for you! This surface is surface-level fake classes and celebrity worship culture. They aren’t classes, they are ego-centered, masturbatory, self-indulgent, narcissistic videos that is a pretty solid metaphor for the regression of society as a whole. Everyone is entitled, self-centered, cogs with no empathy. And this company is part of the problem.

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