Over worked - Customer Service Representative MarketLab Employee Review

2.0
15 Feb 2024
Recommend
CEO approval
Business outlook

Pros

You get work from home and the customer service team leadership is wonderful

Cons

Way more work than you will get paid for and no matter how fast you work it’s never fast enough. Non stop contact from sales reps who treat you like your the sales staff receptionist. Basically your job is helping every single department non stop all day long while your own work falls behind because the sales staff are the are the only people that matter here. You’ll have to spend an hour each week in a sales meeting listening to sales managers talk about culture and sports while you watch your order queues climb and stress you out even more. You’ll be thanked a ton for “being in the trenches” while they continue to buy other companies and find other ways to double the already impossible work load. Your job is to support every other department above your own while you continue to drown more and more each week.

Explore other reviews about MarketLab

5.0
19 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Constant room for growth and collaboration between departments. Paid time off for all major holidays. Great PTO accrual policy and 401k plan. Mangers that listen and work with you to help you grow within your role. An energetic and positive atmosphere with your co workers. The “higher ups” make a point to get to know you and speak with you when given the chance. Just overall a kind and energetic atmosphere at a company that genuinely cares about the people that work there.

Cons

We could use more diversity

1
3.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Clean environment, stable hours, nice break room, company quarterly meetings were impressive, good pay

Cons

inconsistent work flow, rules were set but not enforced (I.e. phone etiquette, proper safety guidelines for lifts, break times) opportunities for growth were stifled

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