Bullying Culture with incompetent providers - Anonymous employee Marathon Health Employee Review

Marathon has always been a great place to work, from the beginning.

Mergers are quick and a lot of items to check off on the to dos but you roll with the tide as they come.

The patients, the client, my immediate coworkers, the overall mission of the company

I’ve been here long enough to remember when things were good under the direction of Jerry Ford. He was one of the kindest men I have ever met with a genuine desire to improve healthcare. I feel grateful to have met him. Around 2019-2020 we merged with Our Health. At least merged was the word they used. It was more like Our Health barged in and pulled the rug out from under us. NOTHING has improved since then. A company whose mission it is to care for people, not caring for their employees. The overall corporate feeling of this company now makes me feel sick. It’s not a place for which I’m proud to work and the ONLY reason I stay is because I genuinely care about our patients and my coworkers. Corporate management has lied and (poorly) attempted to manipulate us since the day Jeff Wells became CEO. My direct manager (a kind woman with a huge heart) told me for years, “just hang on a little longer, good things are coming”. She finally quit saying that about a year or 2 ago. The amount of micromanaging in this company is astounding. To me, and apparently to Jerry Ford, you put your trust in your employees because you hired the right people and support them well. Those were the days when put my heart into everything I did because I was inspired to do so. These days I do the bare minimum with a poor attitude because it’s never enough anyway. During Covid, when the cost of living went up exponentially, we got our typical yearly increase, but nothing even close to the percent of COL. We are reprimanded for not reaching some ridiculous patient quota, but we are also expected to attend monthly meetings (I currently have 8 of them scheduled per month), do a certain amount of outreach to increase engagement (has your doctors office ever cold called to ask if you wanted an appt??), also the medical assistants are expected to be receptionists, schedulers, phlebotomists, do prior authorizations, manage inventory/ordering in addition to typical MA duties. We are essentially doing the job functions of 4-5 people, but the pay doesn’t reflect it.