They could do better - Customer Service Representative Mapfre Employee Review

3.0
23 Aug 2019
Recommend
CEO approval
Business outlook

Pros

Generous PTO, smiling faces, opportunity for advancement, regular hours, double time if working on a holiday (if available), good benefits, many learning courses offered online which the company pays for that help long term in your career.

Cons

Overworked, underpaid. It is disheartening in the very least to know that external employees hired off the streets start at a higher hourly rate than some of the employees who have been here for years, doing the same job. I realize you have to increase the starting pay for incentive as the turnover rate is quite high and spots need to be filled, but be fair across the board. Experienced, good employees have had to train brand new employees who make $1-$2 more than them in some cases. People talk. The raises are absolutely bogus and also not fair. They give better raises to people who do the bare minimum rather than to the over achievers.

Explore other reviews about Mapfre

5.0
20 Feb 2024
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Would recommend, the best people to work with

Cons

Tough location, Webster is not ideal

2.0
5 Dec 2025
Recommend
CEO approval
Business outlook

Pros

The people working there form a great team. The workplace has decent flexibility hours and work from home arrangements; however, work from home is extremely tedious and doesn't work well - leading to potential issues.

Cons

Low & uncompetitive salaries. Work is never ending, in a bad way. Decisions are made without considering the right employees and there is a major cost cutting exercise by eliminating employees, meaning not a steady job.

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