I miss what ML used to be - Customer Experience Manager Madison Logic Employee Review

1.0
28 Jul 2025
Recommend
CEO approval
Business outlook

Pros

-Great people, although many have been laid off and it's becoming increasingly difficult to feel happy here. -Annual offsites -Remote work

Cons

-They've stopped hiring outside of the major hubs (NYC, Boston, Austin, London) etc. Trying to go hybrid. -A lot of layoffs recently. We lost so many great, smart, tenured people along with the product/client knowledge they possessed. -Leadership doesn't understand the product. -Upper management fails to comprehend why clients are reducing budget or churning. Instead of implementing feedback about lack of product features (clients rarely use our products due to functionality and bugs/inaccuracies). Our operations team is constantly drowning. -I've received late night texts from higher ups about last-minute "urgent reporting needs". This company takes up too much of your emotional energy and you will burn out. You won't receive appropriate compensation for your work or have a title that reflects the work you put in. Especially as you move up in the business.

Explore other reviews about Madison Logic

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

I was given many opportunities to learn and grow, and felt that my contributions were always working toward a goal larger than myself. We were rewarded/recognized at the beginning. Co-Workers were all amazing as teamwork thrived for our clients. Work-life balance was very good while working remotely.

Cons

Clear communication never came from leadership about the state of the company and our growth, or lack thereof. I felt I was pouring spoonfuls of water out of a sinking ship throughout my final year with the company. Hard work became less rewarded/recognized.

2.0
25 Nov 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing people on the Customer Success and Ad Operations teams that truly want to see the best out of you and watch you succeed. I learned so much from my time here and I’m grateful for that. Solid benefits and PTO plan.

Cons

The company is not at all what it used to be. Leadership has no idea what the crux of the issues we face are and instead micromanage us constantly. It’s less about the quality of the work and more about getting dollars in to temporarily keep us afloat. Constant product issues make it difficult to get work done and there is no clear value proposition anymore. Layoffs are now a norm here, including quietly laying off team members throughout the year.

3
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