READ THE REVIEWS before you work for this company - Account Manager MRL Promotions Employee Review

1.0
2 Oct 2022
Recommend
CEO approval
Business outlook

Pros

Company is full time remote Great Team - all willing to help - all generally work hard

Cons

Upon hiring you'll be told you'll take a hit to your EGO. Heavily micro- managed to the point - emails need to be checked prior to being sent. Emails often are edited if same verbiage isn't shared with management No time to learn the role, thrown in Executive management - has know it all attitude - does not trust in team to complete their respective responsibilities. Unrealistic expectations for time management/ and white glove service required for every account - with extremely heavy work load Work load mis-managed. Everything becomes a problem by executive management - loss of focus on true issues that require attention. Unnecessary fire drills All team member's aren't held to the same standard. No consequences for employee's who continually do not follow procedure, and disrupt the work flow process on a day in and out basis Long meetings without an resolve Multiple managers, all hands in the pot to micro manage other employees Loss of visibility - do not have the proper tools to complete scope of the job responsibilities Repetitive conversations with management with suggestions to improve time to complete job, efficiency. Advised will be supported, and changes will transpire. Suggestions are left open ended- and stay on a list to " look into" for years

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MRL Promotions Response
3y
Thank you for sharing your feedback about your experience at our company. We appreciate your candidness, as it provides us with valuable insights to address any concerns raised. We would like to clarify that email review during onboarding and the initial ramp-up period is a standard practice to ensure effective communication, attention to detail, and a clear articulation that aligns with our high-profile clientele's expectations. We recognize that it may require some guidance and training, and we appreciate your willingness to adapt to these requirements. We understand your frustration with the perceived micro-management. While we do strive for a structured work environment to ensure consistency and excellence, we also value the autonomy and growth of our employees. We are continuously working to strike the right balance and empower our teams by fostering trust, delegation, and individual responsibility. Regarding workload management and the perception of unrealistic expectations, we appreciate your input. We understand that it can be challenging to navigate a heavy workload while providing exceptional service. We are committed to optimizing our processes and supporting our employees in achieving their goals effectively. We encourage you to discuss any specific concerns about workload or time management with your immediate supervisor, as open communication is essential in finding suitable solutions. As for the tools and resources required to fulfill your job responsibilities, we take your feedback seriously. We are committed to providing our employees with the necessary tools, training, technology, and support to excel in their roles. We believe that these resources are fundamental to setting our team members up for success, provided that the employee's productivity and efficiency are prioritized. Your comment regarding suggestions for improvement is duly noted. We understand the importance of acting promptly on suggestions and providing clear feedback. While we strive to address suggestions that improve ways of working or create efficiencies for the wider team, we also recognize that not all feedback can be implemented. We will work on enhancing our feedback mechanisms to ensure that suggestions are properly addressed and appropriate actions are taken. We appreciate your time and effort in providing this feedback. We are determined to create an environment where all employees can thrive and contribute to their fullest potential. Your input helps us in our continuous efforts to improve our operations and work environment.

Explore other reviews about MRL Promotions

5.0
20 Jul 2022
Recommend
CEO approval
Business outlook

Pros

The team at MRL works quickly which allows the Sales team to prospect and be successful at bringing in more sales opportunities. This allows for a very intrapreneurial experience where I am able to manage my time and day based on clients needs and also prospect for future opportunities within clients and finding new ones too. Promotional products is a fast paced, detailed business which never stops which makes the day go by fast. The company growth has been tremendous and it is exciting to see every year how much we are growing and what the future will hold for The MRL Group.

Cons

Making sure that you balance your work life is important to avoid burnout. With growth comes some growing pains but there is a constant dedication to building a great company for all.

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MRL Promotions Response
3y
Thank you for your positive review of your experience with our company. We greatly appreciate your feedback and are thrilled to hear about the aspects that have made your time at MRL enjoyable. We are glad to know that our team's efficiency enables the Sales team to prospect and bring in more sales opportunities. We value the intrapreneurial experience we provide, allowing you to manage your time and day based on clients' needs while also seeking out new opportunities. It is indeed exciting to be part of a fast-paced and detailed business, where every day brings new challenges and opportunities for growth. As with any growing organization, we understand the importance of work-life balance to avoid burnout. We are committed to supporting our employees in achieving this balance and ensuring their well-being remains a top priority. We appreciate your understanding of the growing pains that come with company expansion and want to assure you that we are dedicated to building a great company for all, constantly striving for improvement. Thank you once again for taking the time to share your positive experience. We value your contribution to our team and look forward to continued growth and success together.
2.0
29 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Remote work and annual company trips

Cons

This company overworks its employees and has unrealistic expectations. The workload doesn’t match the time given to resolve issues, and even managers seem unable to handle it. This company is very disorganized, constantly changing and implementing new rules almost every week! The micromanagement is excessive—managers still hop into emails or ask to be CC’d even after 1–2 years. No one speaks up because management sees feedback as complaining, and the team doesn’t work together to speak up on work issues. The job offers flexibility, but that’s about it. To be favored here, you basically have to make this job your entire life and personality. This might be my most frustrating job, but people overlook the downsides because it’s remote. There are better options out there—keep searching.

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MRL Promotions Response
1y
Thank you for sharing your feedback. We appreciate your perspective, as it helps us understand areas where we can improve. We also recognize that remote work and annual company trips are aspects that many of our employees enjoy, and we're glad they’ve stood out as positives for you. Regarding your concerns about workload and unrealistic expectations, we understand that balancing priorities can be challenging. Our goal is always to ensure that our employees have the support and resources needed to succeed. While we strive for efficiency, we also understand that workloads should align with achievable timelines. If at any time you felt overwhelmed, we encourage open communication with your manager to explore ways we can work together, and we regret that you felt unable to communicate this at the time. As for the comment of micromanagement, we do place a high value on communication and collaboration across teams. Feedback and oversight are crucial in maintaining quality, and we try to balance that with trust in our employee’s autonomy. We also recognize that some roles require more oversight than others in order to uphold the quality and experience for our clients. It's important to us that employees feel empowered and not micromanaged, and we are committed to fostering an environment where feedback can be given constructively and is taken seriously. On the subject of company changes, we acknowledge that our industry requires agility and adaptability, but we understand how constant changes can feel overwhelming for some. We aim to make transitions as smooth as possible, and we’re always working on improving how we communicate changes so our teams feel more informed. We also want to clarify that while we highly value dedication to the company, we respect our employee's work-life balance. We do not expect employees to make their job their entire life, but we do encourage passion and commitment to the work at hand. Thank you again for sharing your thoughts. We’re committed to creating an environment where everyone can grow and thrive.
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