Toxic micro-managing 'call-centre' environment with lack of support or training. - Claims Adjuster MPL Claims Management Employee Review

The only pro is that starting out at this company gives you the experience to leave and go somewhere better, where you are appreciated more Training was ok

The pay is awful. You have to literally beg & beg management for a pay rise just to be told it’s being looked into and then nothing comes of it. Essentially operates as a call centre , where you’re on calls constantly all day which is incredibly stressful & you get very little support from management when dealing with difficult situations. You suggest ideas to make everything better for the team but these don’t get listened to whatsoever Several people had to be signed off sick with stress due to the nature of our job and the way the company runs Very gossipy environment amongst management No progression unless you’re in a close knit group with management, promotions aren’t offered based on performance and skills

Not many to be honest, unless you count the coffee machine? But I think that's pretty basic.

I have mixed feelings about my time at MPL. From my perspective, there are some aspects of the company that may not be ideal for everyone. For example, while the company promotes hybrid working, it didn't always feel like there was flexibility in practice. In my experience, there was also a disconnect between the stated policies and how they were implemented on the ground. When it came to career progression, I personally felt that promises of promotions or pay raises were often unfulfilled. It was frustrating to see others, including myself, working hard with little recognition, especially when tasks outside of my job description were expected, but not acknowledged. During my time there, I also got the sense that communication could be... selective—while personal information seemed to circulate easily, getting the right work-related information was sometimes difficult. It felt like there was a bit of a disconnect within the team on that front. Additionally, I did have some concerns about the company's surveys. While they were presented as being anonymous and encouraging honest feedback, I found that in some cases, people who provided their opinions were called in for follow-up conversations. To this day, I’m unsure of whether the survey results were ever shared transparently. It's also worth mentioning that I did notice many individuals leaving the company during my time there. This led me to wonder whether the company was fully aware of what might be driving this turnover and whether the internal culture was a contributing factor. Lastly, from my perspective, the work environment sometimes felt competitive and gossipy, and I found it difficult to trust that internal issues were always handled transparently or fairly. These are just my personal reflections, and your experience may differ.