1. Incentives are not paid as promised while advertising the openings. Rather the manager and supervisor are paid incentives for the extra work carried out by the employees. In short, for the extra work done by the employees, incentives are not paid to the employees, they are paid to the manager and TL.
2. Their business is in high volume. Standard chartered bank is poor in running banking business and often changes its working methodologies with regard to retail banking business.
3. Employees are treated very poorly. When the given target is achieved, they give chocolate to the employees as perk and for that many other silly employees fight to get others' chocolate.
4. They insist all the employees to come on Sunday definitely every month and if the bank requires to work the employees on Sunday, it would be full working day.
5. No access is created at the earliest for the new employee, rather they compels the employee to get the access for the critical application from other employees to get the work done.
6. They focus on number of cases completed for each employee in a day and not quality driven, since the manager and TL wants to earn incentives for the extra work. That's why many customer queries are responded very poorly and are irrelevant.
7. Mark sheets are not given as promised upon completion of 6 months, another 1 month is dragged to give it.
8. TL would shout at employees and behave like fish market people if any aging cases are left without resolving for long time.
9. Some TL are good and amicable, but there are some TL who never listens to employee's concern even with regard to access to the application and computers that work very poorly.
10. Please don't join this firm until the circumstances force to join. Don't waste your valuable time in your life and not getting paid for the contribution you have done.
