Pros
Downtown Houston has a pretty building Pay was pretty good, benefits were good, bonuses dropped drastically post sale.
Cons
Hostile work environment that is generated and started at the senior management level and pushed down and then festers within groups. Lots of backstabbing here to get ahead because pointing fingers here is the way to get ahead. In IT, your self worth is determined by how quickly you close tickets, without regard to reasons behind why some may stay open (due to SLA's, lack of customer response, awaiting management approval and so on). Prepare to be ridiculed publicly by these ticket percentages. Charts posted all over the place with everyone's name and their current ticket count. Its quite demoralizing. Unless you are a manager, you have no voice. You do what you are told regardless of how ridiculous or infeasible the task is or you are reprimanded or your job is threatened. Managers gossip incessantly about their direct reports to their direct reports so that the backstabbing, mistrust, and finger pointing continues. Many managers do not have direction. It was like the Ten little Indians. one by one the good directors and managers left and then there were none and the people to replace them were the masochistic bottom feeders waiting for their turn to rule. Sounds harsh but I'm not exaggerating. The work demands of this place became unreal. Expectation to be logged in every morning, before getting to the office, and immediately when getting home in the evening. Weekend work was typical. Expect a 70-80 sometimes 90 hour workweek.
