Really sad experience - Trainee Manager Lush Employee Review

2.0
23 Sept 2018
Recommend
CEO approval
Business outlook

Pros

I’ve worked for the brand on and off since the fabulous beginnings. Love interacting with staff, training, getting to know the people that shop in your local Lush. Beautiful products.

Cons

No progression, even if you write directly to the founders and people that source talent. It really is who you know and in my experience, those progressing far are not the nicest people and that just doesn’t sit well with the brand ethos or me. When someone is asking for progression, bursting with ideas and how to move forward and progress the company whilst being kind, LISTEN!!

Explore other reviews about Lush

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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