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      Imploding, not inclusive - Senior Network Planner Lumen Employee Review

      2.0
      1 Jan 2021
      Senior network planner
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent flexibility and good autonomy

      Cons

      Still a "good old boys club" in large parts of the company. Pay cuts and scarce raises. Poor communication and collaboration. Middle management and HR (open a ticket, see who you get) are either part of the problem or mostly helpless. Star employees are leaving.

      avatar
      Lumen Response
      5y
      Thank you for taking the time to leave a review. We have been diligently working to ensure we have a positive, inclusive and employee centric culture through our One Company One Culture philosophy. As a current employee if you would like to discuss specific concerns we encourage you to contact us at CTLHRActionTeam@lumen.com.

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      3 Jul 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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