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      Lumen

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      14 Years leaving too early - Senior Marketing Manager Lumen Employee Review

      2.0
      22 Oct 2013
      Senior marketing manager
      Recommend
      CEO approval
      Business outlook

      Pros

      CenturyLink has a great portfolio of products and services to offer the customer. There are groups of sales/account managers who know how to take care of their customers and always sell on benefits and not price.

      Cons

      We will always be the highest price against the competition. Our internal processes are severly broken and there isn't light at the end of the tunnel. While communication is great between a employee and the immediate supervisor, there is much to say about the communication within the company overall.

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      3 Jul 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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