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      Lumen reviews

      Global Relationship Manager - Full Time Sales Leader Lumen Employee Review

      2.0
      29 Aug 2017
      Full time sales leader
      Recommend
      CEO approval
      Business outlook

      Pros

      Big company with lots of products to sell

      Cons

      Approaching merger with L3 and the L3 leaders, Laurinda Pang, is telling our customers they are taking over the company and CenturyLink folks will be ousted after the merger. Furthermore the L3 leadership is telling CenturyLink customers they should stop doing business with CenturyLink until after the merger completes. This is not only against the FCC rules, prior to merger approval, but it is unethical. Commissions are bad and getting worse. I have been well over 100% of all quota numbers year over year and I have lost $50K per year for the last three years in commission plan reductions.

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      3 Jul 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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