Great work environment, but management lacks transparency - Help Desk Technician Tier2 Lower Employee Review

3.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment and pay is competitive.

Cons

Lack of transparency from management

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Lower Response
14h
Thank you for taking the time to share your experience and for your contributions during your time with Lower. We're pleased to hear that you find our work environment positive and feel our compensation is competitive. We also appreciate your candid feedback regarding transparency and communication from management. Creating an environment where employees feel informed, heard, and supported is important to us, and we recognize there is always room to improve. This is why we do the Voices of Employee surveys so that we can take feedback from employees and look for continuous improvement otherwise and create action plans.

Explore other reviews about Lower

5.0
20 Mar 2026
Recommend
CEO approval
Business outlook

Pros

-incredible earning potential -supportive management that cares about the LO's -All the tools supplied to succeed -Great work culture, lots of fun events -Communication between team members

Cons

- sometimes files take longer than expected to close - unexpected variables in the loan process

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Lower Response
3d
Thank you for taking the time to share your feedback! I'm glad you value the great work culture and supportive management. We understand some files take longer than expected to close. Lower is continously working to streamline and approve our processes to help our borrowers.
1.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

There are limited pros working at Lower. Based on my experience, I would only recommend working here if you're new to the industry. Get licensed, learn the basics, and leave after a year.

Cons

If you have been in the industry for more than a year, you know products, you know guidelines, you know how to sell. That said, find a company with a comp plan that makes sense with a rate sheet that actually benefits the consumer. Ironically, rates at Lower at the Highest in the industry. You'll be asking borrowers to take on a 30-year-fixed -rate mortgage that's 50bps (or more) higher than the industry. On top of the higher pricing, you get paid a fraction of what other loan officers make. Instead of $20K/mo commissions, you'll be making $3K at best. The hourly rate is a recoverable draw so you're making $60K while other loan officers are making $200K+ per year. If that wasn't enough, your loans will sit in process FOREVER. No one knows what's going on. From VP to processor, there is zero communication. Loans will fallout left and right.

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