Favouritism, micro-management, money grabbing - Legal Recoveries Associate Lowell Employee Review

We’re sorry about your experiences at Lowell; we understand it’s sometimes hard if you are on a call and it continues past your finish time. We really appreciate all the hard work and dedication you show to our customers. It really does put them at the heart of everything we do. We don’t want anyone to feel stressed at work, but we understand how challenging this year has been. Looking after your wellbeing is extremely important and we’re here to help you. Our Thrive Ambassadors, Mental Health First Aiders and colleague support teams are available to provide support if you are struggling or just want a chat. No one should feel worried about being ill and off work, this year we also updated our policy on company sick pay. We also wanted to limit the impact of COVID 19 so, sick days due to the virus weren’t included in your annual allowance; we are all fighting this pandemic together. We have had to make some difficult decisions this year including deferring salary increases. Whilst this was a hard decision to make, as a business, we want to be as strong as possible coming out of the other side of this pandemic. We understand how hard our colleagues have worked this year and are proud of the support we have provided to our customers it’s such a great achievement. If you have any concerns please raise these with your team leader, manager, or HR member and we will be happy to help. Our customers are at the heart of everything we do and we’re here to make credit work better for all. Thank you for your review, we really do appreciate your feedback. At Lowell, we’re invested in creating a better company culture and making it a place where everybody wants to work. Your views matter and you can also provide feedback in our quarterly colleague surveys. If you want to get in touch offline, please do. Thanks,