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Logix Fiber Networks

Is this your company?

GREAT customer service and product. Sr. sale management lacks vision. - Account Manager Logix Fiber Networks Employee Review

3.0
4 May 2011
Recommend
CEO approval
Business outlook

Pros

The support for the customers you sell is fantastic and the services you sell are reliable. The focus of the company is making sure the customer experience is the best that it cam be. All employees are empowered to make decisions and suggestions that are customer focused. If you like a challenge and want to learn if you can make it in outside sales, Logix will provide you with the opportunity to make money while you figure that out. The senior sales people are understanding and are willing to help out the newer reps. Recent changes in sales managemt were welcome changes that addressed key issues.

Cons

Sales approach is old-school pound the streets mentality. Lack of sales productivity is always blamed on a lack of phone calls, cold calls or appointments. While activity is important, it does not explain why only 10% of the company sales team is able to make their sales quota. The training is over-rated by management and most new reps are left to hope that a senior rep takes pitty on them and helps show them the ropes. Many sucessful reps end up leaving for greener pastures. Make sure you know all the rules of the comp plan. The finance department has a reputation of being very difficult to deal with when there are compensation issues and short of going to arbitration, there are no appeals. Sales quota is based on a points system, not on revenue. The points are arbitrary and do not equate to dollars sold.

Explore other reviews about Logix Fiber Networks

5.0
2 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The family atmosphere and the hours were wonderful.

Cons

That I no longer work there. I would have stayed till retirement.

1.0
19 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Honestly, there are none. This is no place for people with drive, passion, and ambition. This is a communications company that is incredibly poor at communicating with employees and customers. You don't have to believe me, believe the customers.

Cons

- In 2024, our company had a "reduction in force", increased all of our workloads, and then officially took away bonuses, raises, and merit increases although we've only had one bonus in the last 6 years. - We're all highly underpaid. - Everyone has become a "swiss army knife". - There is no structure. - Everything they tell you during the interview process is a lie lol. - There's no mentorship program. - This is not a good learning environment. - Training an onboarding is none existent. - New hires have to facilitate their own training. - This company makes no attempts to relieve their employees of the stressful work environment. - They do not give positive feedback. You can tell most the people in management have never worked in a healthy, progressive work environment. - They do not take constructive criticism. - We get new chief officers every 2 years. - There's no stability. - They have repeatedly allowed customers to verbally abuse customer care reps and technicians. - Management will do nothing to intervene or protect them from irate customers. - Its really bad. Did I mention we're grossly underpaid? Do yourself a favor, don't apply. Don't respond. Don't take the interview. There are much better places to waste your time.

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